Contact Us
Status: Draft | Effective date: Pending owner approval
Purpose: Explains when a buyer should contact the respective seller, when Bazaraw handles a request directly, and how a marketplace grievance may be escalated.
Customer support
- Operator/legal name:
- ANURAG A (Individual)
- Trading/brand name:
- Bazaraw
- Address:
- Aditya Layout, RR Nagar, 560098
- Email:
- support@bazaraw.com
- Website:
- https://www.bazaraw.com
For a product sold by a third-party seller, the buyer should first contact the respective seller using the contact details shown on the product page, store page or order record, or the order-support feature if available. The respective seller handles product information, fulfilment, shipping, delivery, cancellation, return, replacement, product-refund, warranty and after-sales issues for that product.
If the respective seller does not respond or the buyer needs to report an unresolved marketplace grievance, the buyer may escalate the matter to Bazaraw. Bazaraw may transmit the complaint, request records or evidence, coordinate with the seller and address an issue involving Bazaraw's platform, checkout or payment operations. Providing this escalation channel does not transfer the third-party seller's underlying product or fulfilment responsibility to Bazaraw, except where applicable law requires otherwise or the loss was caused by Bazaraw.
For a product whose product page identifies Bazaraw as the seller, contact Bazaraw directly. The Bazaraw team handles fulfilment, shipping, delivery, cancellations, returns, replacements, refunds, warranty and after-sales support for Bazaraw-sold products. Buyers should also contact Bazaraw directly for a problem involving the Bazaraw account, Platform, checkout, payment processing or privacy.
A request or escalation should include the order number, registered phone or email, a concise description of the issue, the action already taken with the seller where relevant, and available evidence. Never send a UPI PIN, card PIN, CVV, OTP or banking password.
Grievance officer
- Name:
- ANURAG A
- Designation:
- Owner and Grievance Officer, Bazaraw
- Email:
- support@bazaraw.com
- Postal address:
- Aditya Layout, RR Nagar, 560098
Complaint process
- For a third-party product or fulfilment issue, contact the respective seller first through the seller contact shown on the product page, store page or order record, or through the order-support feature if available.
- If the seller does not respond or the marketplace grievance remains unresolved, escalate it to Bazaraw with the order details, seller communication and available evidence. For a Bazaraw-sold product or a Bazaraw platform, checkout, payment or privacy issue, contact Bazaraw directly.
- Bazaraw will acknowledge a complaint or marketplace grievance received by Bazaraw within 48 hours.
- Bazaraw will seek to redress matters within its responsibility and coordinate an escalated marketplace grievance within one month from receipt, subject to information, seller, courier, bank or payment-provider dependencies. The respective seller remains responsible for deciding and funding the applicable remedy for its product or fulfilment failure.
- For payment or delivery disputes, Bazaraw may request transaction references, tracking, photographs, seller records or other evidence and may facilitate an approved payment reversal through the configured payment provider.
- This process does not restrict a consumer from using any remedy or forum available under applicable law.